You might be asked to describe problems you've
encountered in the past and how you handled them, or you'll be given a
hypothetical situation and asked what you would do. They'll basically want to
know how you'll perform when faced with obstacles in the position you're
interviewing for. Be able to give honest, detailed examples from your past,
even if the question is hypothetical (e.g. "I would contact the customer
directly, based on my past experience in a different situation in which the
customer was very pleased to receive a phone call from the supervisor").
You might find yourself listing facts — if so, remember that in this kind of
interview, you need to tell a story. Some questions you might be asked are:
· "Describe a time you had to work with
someone you didn't like."
· "Tell me about a time when you had to
stick by a decision you had made, even though it made you very unpopular."
· Give us an example of something
particularly innovative that you have done that made a difference in the
workplace."
· "How would you handle an employee who's
consistently late?"
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